Walkthrough Guides

A walkthrough is a meticulous way of onboarding users. It ensures that no stone is left unturned and gives new users a great understanding of how the product works. But not all walkthroughs are made equal. A walkthrough, if done the wrong way, can have too much emphasis on hand-holding and not enough focus on engagement. This could frustrate new users and actually send them packing before they’ve even finished onboarding. An amazing walkthrough is: Clear – telling users exactly how each feature works Concise – covering all bases without dragging on Engaging – giving users the option to interact rather than just watch Skippable – to accommodate faster learners Offers additional support – a speak-to-a-coach feature in our case, for example, for users that are struggling to follow